Contacts and Bulk Actions - FAQs

Why is it necessary to verify that my contacts have given consent before I import them?

Two main reasons why the consent from contacts is helpful while importing contacts:

• Protect Your Sending Reputation: Importing bulk contacts without proper consent can lead to higher bounce and spam rates, negatively impacting your sending reputation.

• Prevent Issues with Purchased or Rented Lists: Even if some lists claim to have opt-in consent, they may not be suitable for marketing communication tools. Contacts from purchased or rented sources are likely to bounce, unsubscribe, mark emails as spam, and may cause blocklistings.

What are the different bulk actions that cannot be restored?

The following bulk actions cannot be restored:

• Bulk Email

• Bulk Email Verification

• Bulk Update Contacts to Company

• Bulk Tag Add

• Bulk SMS