1. Navigate to the Conversations module and open the message composer. Click on the SMS tab to start composing your message.
2. Locate the From number dropdown and click the dropdown to view available phone numbers.
3. When you click the dropdown, you’ll see a list of available numbers. The number most recently used for messaging the contact will be selected by default. Each number displays its friendly name and the assigned user beneath it. Tags for the default number and the last used number will appear next to their respective options. If no prior conversation exists, the default number will automatically be chosen.
4. If the contact has multiple numbers, click on the dropdown next to the ‘To’ field and select the appropriate recipient number for the message. If there is no previous conversation, the primary contact number will be selected by default.
