When you need to cancel or pause your Agent Suite account, you can contact our support team through the Agent Suite support number, chat widget, or by emailing [email protected].
Cancelling Your Account
When you request to cancel your account, you are requesting to completely stop using Agent Suite.
Once we receive your cancellation request through one of our support channels, we will process the request. As part of the cancellation process, we may ask for the reason you are canceling your account. This helps us better understand your experience, identify areas where we can improve, and provide better service to our customers.
Depending on your request, the cancellation may take effect immediately or at the end of your current paid subscription period.
Please note that, as stated in our Terms and Conditions:
Monthly subscription payments cover the next 30-day subscription period and are non-refundable.
There are no prorated refunds for canceled subscriptions.
All telecom services are non-refundable.
If you cancel your subscription, you are entitled to any remaining balance in your digital wallet at the end of your paid subscription period.
Subscription fees and wallet recharge fees are non-refundable, except for the remaining wallet balance after cancellation.
If you open a dispute with your bank regarding a charge from Agent Suite, a $25 fee will be charged for each disputed item.
Once the cancellation takes effect, billing will completely stop, and you will no longer have access to your Agent Suite account.
Pausing Your Account
Pausing your account is different from canceling it. When you pause your account, you are temporarily stopping your service for a specific period rather than permanently canceling it.
Your account will remain paused for the scheduled period. Once the pause period ends, your account will automatically become active again, and your subscription billing will resume.
In Short
Cancel = Permanent
Your account will be canceled, billing will stop, and you will lose access once the cancellation takes effect.
Pause = Temporary
Your account is temporarily paused. Once the scheduled pause period ends, your account will automatically become active again, and billing will resume.