---
title: "Call Reporting"
description: "the overall section that summarizes call activity for the selected reporting period."
url: https://support.agentsuite.ai/en/articles/281-call-reporting
collection: "Analytic Dashboard"
updated: 2026-10-15
language: en
---

# Call Reporting

the overall section that summarizes call activity for the selected reporting period.

###   
**The Call Reporting section provides an overview of call performance and activity for the selected period. It shows the percentage of calls that were answered, total calls, average and peak daily call volume, total talk time, and the first and most recent recorded calls. The Call Activity chart provides a day-by-day visual breakdown of call volume, making it easier to identify busy and low-activity periods.**  

![](https://staticfiles.gleap.io/ghelparticle/L4m6LvxzDRDFcQgP4GrPxH7MaJdGEPmKvQWZ8nfFewFWj0vARvT019xMRpZOTl8kddCAXhkwfD6.png)

## 1\. Date Filter

![](https://staticfiles.gleap.io/ghelparticle/3tMzxljicZ5cYGoN2iNPj9Tn2OvKfNeXU7FM0wounGeJCHZHZGgqr9UFELmtQfTnQcHA7bx90sH.png)

The dashboard is showing call data from the most recent 30-day period.

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## 2\. Pick Up Rate

This metric helps show how consistently calls are being picked up. A higher percentage means fewer incoming calls are going unanswered.  
  
In this example:

![](https://staticfiles.gleap.io/ghelparticle/z0tjA0C8RoXDkHQ4LvOyKyK079b42lIRKLUP55mW2BcjED8O4Z5nb7S8GgBT6nGpebq5lsJUg0x.png)

### **95.5%**

This represents the percentage of incoming calls that were answered.

> **515 of 539 calls answered**

-   **539 total calls**
    
-   **515 answered**
    
-   Approximately **24 calls were not answered**
    
-   The resulting pickup/answer rate is **95.5%**
    

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## 3\. Daily Calls

The **Daily Calls** mini-chart shows how call volume changed from day to day during the reporting period. Spikes indicate days with significantly more calls, while lower points indicate quieter days.

![](https://staticfiles.gleap.io/ghelparticle/TYBzAWKdjG7pq0XHpuiyB7vepqMJhDk2PNCTgPGUIW75AHyy7WBXVOu5ZO5H2BVUbECmIVGIYaT.png)

Information shown above:

-   **19 / day avg** — Average of about 19 calls per day.
    
-   **Peak 93** — The busiest day had 93 calls.
    
-   The line graph shows fluctuations in call volume throughout the period.
    

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## 4\. Calls Made

  
This is the overall call volume. It provides a quick measure of how many calls occurred during the selected period.

![](https://staticfiles.gleap.io/ghelparticle/NI0c7CEwVEkC7sGnULyP74CmfLLkJygsWDqnL9QHddj1ESjd5N72AGjtydjfrulVGNbNx1JRoSU.png)

### **539**

This card shows the total number of calls recorded for the reporting period.

**“this period”** indicates that the number applies to the selected 30-day reporting window.

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## 5\. Talk Time  

This measures actual conversation time rather than simply counting calls. It can help show how much time was spent communicating with callers during the reporting period.

![](https://staticfiles.gleap.io/ghelparticle/1L9WFNAtvHyk9v1htPXp1paLgCWbvmu4w1SK6lgziy1wDj2Ud2S9yCv1g4AtXRvlSLJdN2LhfKz.png)

### **4h 47m**

This represents the total amount of time spent actively talking on calls.

The dashboard specifically notes: **excludes time on appointments**

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## 6\. First Dial  

It establishes when call activity began within the current reporting window.

![](https://staticfiles.gleap.io/ghelparticle/a8GIvbBMkocGPPy79i3Lmb9gktxD5oEUiiiDarlVJfcwMwEbtYziWmIhYFQtLIzpuAwk7YaVPCF.png)

### **Sep 1, 2026, 10:48 PM EDT**

This indicates the earliest call recorded in the displayed reporting period.

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## 7\. Last Dial

It shows the latest point at which call activity was recorded.

Together, **First Dial** and **Last Dial** provide the beginning and ending timestamps of the call activity represented in the report.  

![](https://staticfiles.gleap.io/ghelparticle/sMpJc6Knd5HpETFbfUscCjD8YQHdF5pfYkwPtK3vnNhuHtCx5Dci2BNl5LIInL4ixxhlARpq0AR.png)

  
**Sep 24, 2026, 10:57 AM EDT**

This indicates the most recent call recorded in the report.

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## 8\. Call Activity

This is the larger chart at the bottom of the section. This chart is useful for identifying patterns in call volume, such as:

-   Busy days
    
-   Low-activity days
    
-   Sudden increases in calls
    
-   Periods with little or no call activity
    

![](https://staticfiles.gleap.io/ghelparticle/lb6KiPGaMwehn8zKeEHpArrEVKEgMRuCcaNxc4S3YQ8WiJjfIN6mIdv0J4qgSjIQiu6oDNePKN7.png)

### **559 calls**

The chart provides a visual representation of call volume over time.

-   **X-axis:** Dates
    
-   **Y-axis:** Number of calls
    
-   Each vertical bar represents call activity for a particular day.
    
-   Taller bars represent days with more calls.
    
-   Shorter bars represent days with fewer calls.
    

For example, the chart shows several noticeable spikes around **September 6–8**, **September 13–18**, and **September 22–24**.  

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