---
title: "Adding a Phone Number to Your AI Assistants"
description: "This guide explains how to add a specific phone number to your AI assistant’s prompt so the assistant can accurately provide the correct number when a lead or customer asks which number they are calling from. This helps ensure the AI gives consistent and accurate information without guessing or providing a different number."
url: https://support.agentsuite.ai/en/articles/263-adding-a-phone-number-to-your-ai-assistants
collection: "SMS AI Assistant"
updated: 2026-09-22
language: en
---

# Adding a Phone Number to Your AI Assistants

This guide explains how to add a specific phone number to your AI assistant’s prompt so the assistant can accurately provide the correct number when a lead or customer asks which number they are calling from. This helps ensure the AI gives consistent and accurate information without guessing or providing a different number.

**Follow these steps to add a phone number that your AI assistant can provide when a lead asks which number they are calling from.**

1\. Go to AI Center Home.

2\. Open the AI assistant you want to add the phone number to.

![](https://staticfiles.gleap.io/ghelparticle/1zt1BN3ZRH8HUykTU857JXyZZVM5x4xKO5jdiFtB4sszEQbZUw3oSOQcTwANZK59AXfh41qpwIO.png)

3\. Click “Assistants” and select the appropriate prompt.

4\. Below the “Exit Protocol” instructions, enter the following phrase:

**Caller Number Instruction**

> When a customer asks which phone number you will be calling them from, clearly provide **(Number)**.  
> If they ask you to confirm the number, repeat **(Number)**. Do not provide a different number or guess another number.  
>   
> Replace **(Number)** with the phone number you want the AI assistant to provide.

![](https://staticfiles.gleap.io/ghelparticle/s18fpoJATuIrWBbRJB0xdnQXPqVA5454MPwIpi029X2ppOHGDH0dTOAEGOshPqedXKfQKZM7yjl.png)

5\. Click “Published” to save and apply the changes.

![](https://staticfiles.gleap.io/ghelparticle/Lx3ZUkuzGFfjwwxmqahLCVSvqWcDSG5X77lRSGU3vQu0ETPB7ogF7HzETw6PfZDzgy37rW36RiZ.png)