---
title: "Transfer Call"
description: "Setting Up Call Transfers"
url: https://support.agentsuite.ai/en/articles/25-transfer-call
collection: "Learning the Software -Beginner"
updated: 2026-08-04
language: en
---

# Transfer Call

Setting Up Call Transfers

## **Introduction**

This guide explains how to set up the **Call Transfer** tool so your AI assistant can hand off calls to a live representative when requested. This is useful when users ask to speak to a real person, manager, or team member.

## **1\. Create the Call Transfer Tool**

-   Go to **Tools & Abilities** → **Manage Tools**.
    
-   Click **Create Tool** and choose **Transfer Call** as the tool type.
    
-   Name the tool using all lowercase and underscores (e.g., `transfer_to_live_agent`).
    
-   Description example:  
    _“Always use this tool when the user requests to speak to a live representative, manager, staff member, or employee in order to transfer the call.”_
    

## **2\. Configure the Transfer Settings**

-   Enter the phone number the call should transfer to.
    
-   Select the country code for the number.
    
-   Choose the caller ID behavior:
    
    -   **User's number:** The recipient sees the original caller's number.
        
    -   **Assistant's number:** The recipient sees the assistant’s number.
        
-   Click **Save Changes**.
    

## **3\. Add the Tool to Your Assistant**

-   After saving, click **Add to Assistant** to activate the tool for your bot.
    
-   Once added, the assistant can now use this tool during conversations.
    

## **4\. (Optional) Add It to the Prompt**

-   While the assistant will typically use the tool on its own, you can add a prompt instruction to increase reliability:
    
-   _“If the user asks to speak with a live representative, always call the tool_ `transfer_to_live_agent`_.”_
    

## **Tips**

-   Use descriptive tool names for easier reference.
    
-   Make sure the transfer number is valid and answers correctly.
    
-   Choose the appropriate caller ID setting based on your business need.