---
title: "Add Tag and Remove Tag"
description: "Using Add Tag & Remove Tag Tools"
url: https://support.agentsuite.ai/en/articles/24-add-tag-and-remove-tag
collection: "Learning the Software -Beginner"
updated: 2026-07-22
language: en
---

# Add Tag and Remove Tag

Using Add Tag & Remove Tag Tools

**Introduction**

This quick guide shows how to use the built-in **Add Tag** and **Remove Tag** tools. These tools are useful for controlling outbound call triggers and stopping conversations after they’ve ended. Ideal for managing active conversations and saving on message usage in high-volume deployments.

**1\. Setting Up the Add Tag Tool**

-   Go to **Tools & Abilities** → **Manage Tools**.
    
-   Click **Create Tool** and select **Add Tag**.
    
-   Name the tool (e.g., add\_tag\_call).
    
-   Tool description example:  
    _“Always use this tool when the user requests a phone call in order to tag them so a team member (or bot) can initiate the call.”_
    
-   For the tag value, enter: call\_now.
    
-   Save the tool and **add it to your assistant**.
    

**2\. Trigger an Outbound Call When Tag Is Added**

-   Open your **Agent SuiteLevel Automation** from the outbound calling workflow.
    
-   Add a trigger: **Tag Added** → choose call\_now.
    
-   Set the action to **Make AI Call** and ensure your assistant ID is included.
    
-   This connects the tag to a call trigger, letting the bot call a user after tagging them.
    

**3\. (Optional) Prompting the Tag**

-   You can include a prompt step to reinforce the tag action (e.g., “If the user asks to be called, always call the tool add\_tag\_call.”)
    
-   While optional, it helps the AI understand when to run the tool.
    

**4\. Setting Up the Remove Tag Tool**

-   Return to **Tools & Abilities** → **Manage Tools**.
    
-   Create another tool of type **Remove Tag**.
    
-   Name it (e.g., remove\_tag\_example\_bot).
    
-   Description example:  
    _“Always use this tool when the conversation ends to remove the tag and prevent further replies.”_
    
-   Tag to remove: example\_bot.
    
-   Save and add this tool to your assistant.
    

**5\. Why This Matters**

-   **Add Tag:** Great for triggering workflows like outbound calls when users request action.
    
-   **Remove Tag:** Helps end conversations properly and prevent unnecessary message costs.
    
-   Especially useful for keeping bots from responding endlessly after a task is completed.
    

**Tips**

-   Keep your tag names simple, lowercase, and use underscores.
    
-   Always test the tags in Agent SuiteLevel after setup to confirm behavior.
    
-   Include tagging logic in your assistant’s prompt if you want full control and consistency.