Introduction
This short guide walks you through all the pre-built tools and abilities available for your assistant. These tools expand the assistant's capabilities—helping it search the web, manage calendar bookings, send emails, and more. These are plug-and-play tools you can add directly through the platform.
1. Where to Find Tools & Abilities
Go to the right-hand sidebar inside the assistant builder.
Click Tools & Abilities, then Manage Tools.
You’ll see a list under Pre-Platform Tools.
Note: If you're viewing this around April 15–20, 2025, version one tools will disappear soon—use Version 2 tools going forward.
2. Available Tools & What They Do
Update User Details
Updates contact info like first name, last name, phone, email, or address.
Search the Web
Allows the bot to search live web content and return results to the user.
Calendar Management Tools
Get Availability: Pulls open time slots from your Agent Suite calendars. Prevents double bookings.
Book Appointment: Uses the availability above to schedule a time with the user.
Get Calendar Events: Retrieves existing calendar events (bookings).
Update Appointment Details: Cancels or reschedules an appointment to a different time.
Self-Schedule
Let the bot schedule a callback/reminder. Example: "Reach out to me at 5 PM."
Call a User
Initiates a voice call through the assistant using an attached number.
Send Email
Sends an email to the user with requested information (e.g., pricing, plan comparisons).
Tips
Always use version 2 tools going forward—legacy tools will be phased out.
Tools like Get Availability and Book Appointment require calendar integrations.
You can combine multiple tools for more advanced flows (e.g., call + email).