---
title: "SMS AI (Active Tags)"
description: "Activating Your Bot for SMS/Text Channel"
url: https://support.agentsuite.ai/en/articles/20-sms-ai-active-tags
collection: "Learning the Software -Beginner"
updated: 2026-10-16
language: en
---

# SMS AI (Active Tags)

Activating Your Bot for SMS/Text Channel

## **Introduction**

This guide walks you through how to activate your AI assistant for use over SMS (text messaging) using Agent Suite tags. Once set up, the assistant can automatically respond to inbound text messages using the prompt you’ve configured.

### **1\. Setting Up Active Tags**

Active tags are essential for enabling your AI assistant to interact with users. Tags can be assigned for **chat** or **voice** modes.

#### **Steps:**

1.  **Create an Active Tag:**
    
    -   Go to the **top-right menu** and click the yellow “+” icon.
        
    -   For chat AI, name your tag (e.g., `concrete_chatbot`).
        
    -   Ensure the name uses **lowercase** letters, no spaces (use underscores if needed).  
        
        ![](https://staticfiles.gleap.io/ghelparticle/XQdDQXLUsgWUQLe7iIHyt4w1AfRt4AxyUSgFSU3sOgwLjGSyZBOy3CJPeaDBiomxlm1aHoSybgt.png)
        
2.  **Assign the Tag to the Assistant:**
    
    -   Navigate to the **three dots** next to the tag and select **Link to Assistant**.
        
    -   Choose your assistant (e.g., `concrete chatbot`) and save.
        
        ![](https://staticfiles.gleap.io/ghelparticle/uPYwqmktUABJcjZerq13D6Ej4PS4rJnzagoEJ7ActsrZJSHA5O2xHKpzbAN7haDOT0689ApvELV.png)
        
3.  **Verify the Setup:**
    
    -   Go to the assistant’s settings and confirm the tag is linked.
        
        ![](https://staticfiles.gleap.io/ghelparticle/4uaNeJbo1UjDixKCR26eyiWHG1sQ82fxj5jA55yxRzJonLWDXorCDR36L1cCmytuhtdxmvdqlmp.png)
        

* * *

### **2\. Automating Chat with Workflows**

Workflows define how the assistant engages with contacts.

#### **Steps:**

1.  **Create a Workflow:**
    
    -   Name the workflow (e.g., `activate_chat_for_bot`).
        
    -   Add an action to **tag the contact** with the active tag (e.g., `concrete_chatbot`). Sample workflow below.
        
        ![](https://staticfiles.gleap.io/ghelparticle/Lo0gPFrAPEFbPTSpShaf0GgYng7CDp8H212aOpxSVXwdyEJNxn07TBl4iHA6UWR7QmKxMLUsBcE.png)
        
2.  **Add Initial Outreach:**
    
    -   Include an **SMS action** with a message like:
        
        csharp
        
        Copy code
        
        `Hi [Contact Name], this is Emma from Apex Concrete. You recently visited our website. Is there anything I can assist you with today?`
        
        ![](https://staticfiles.gleap.io/ghelparticle/OXKNS39p99oke1wnM5ySI5LJNPCEksDR26B7LZF2nQ439NSjJ183prUtEaobdJIbyP9pyxrIB6W.png)
        
3.  **Testing the Workflow:**
    
    -   Add a test contact to the workflow and monitor the inbox for the AI assistant’s responses.
        

* * *

### **3\. Configuring AI Response Speed**

To make the assistant’s responses feel human-like:

1.  **Navigate to Autopilot Settings** in the assistant menu.
    
2.  Adjust **Synthetic Wait Time**:
    
    -   Default: Simulates human typing delays.
        
    -   Testing: Set to `0 seconds` for instant responses.
        
        ![](https://staticfiles.gleap.io/ghelparticle/7ObIyirwAWPNdRKEC38iaXJ4fOeKEomhpBqlySdJnV50WbHxjll1vZ1yv5UrnJeHBBzLQQQIIg1.png)
        

* * *

### **4\. Adding a Voice Number**

To enable voice calling:

1.  **Buy or Import a Number:**
    
    -   Navigate to **Phone Settings** and purchase a number (cost: $2.50/month).
        
    -   Enter the desired area code (e.g., `075`) and confirm.
        

![](https://staticfiles.gleap.io/ghelparticle/6JeO4nbT2LvfuWy6W6llbadkjxqjhcGqZS9ns4IWQoslmON1GilA7l6DWgOHkGb5e4U2Pl4eAZb.png)

1.  **Assign the Number:**
    
    -   Use the **three dots** menu next to the number and link it to the assistant.
        
        ![](https://staticfiles.gleap.io/ghelparticle/XepzfiGjfi8MjPXeFrfi8tHp38ZdIIWPUyV1PQuqJ14m2Bl1HlFA5tRtXWnuMIcS9EB7BIBbqxS.png)
        

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### **5\. Customizing Voice Settings**

Fine-tune your assistant’s voice:

1.  **Voice Selection:**
    
    -   Navigate to **Voice Settings** and choose a voice (e.g., “Grace”).
        
        ![](https://staticfiles.gleap.io/ghelparticle/N8G0g72KlluwfkQF1mIlD4tHtO4KmKZQuCc7Dm0BjZaESsLguuSDtnE6mM49CCwDS6IkTSYrvYl.png)
        
2.  **Additional Options:**
    
    -   Adjust **Emotion**: Set the level of expressiveness.
        
    -   Adjust **Response Speed**: Slow down speech for clarity (e.g., for elderly users).
        
    -   Enable **Interruption Sensitivity**: Allow the bot to pause when interrupted.
        

* * *

### **6\. Conducting Outbound Calls**

Enable your assistant to make outbound calls to leads.

#### **Steps:**

1.  **Create a Workflow:**
    
    -   Name it (e.g., `outbound_call_campaign`).
        
    -   Add the action **Make AI Call**.
        
2.  **Enter Assistant ID:**
    
    -   Find the ID in the assistant dashboard (below the assistant name).
        
    -   Copy and paste it into the workflow action.
        
3.  **Publish and Test:**
    
    -   Add a test contact and initiate the workflow.
        

* * *

### **7\. Testing the AI Assistant**

Use the **Inbox** or live calls to test:

-   Chat Mode:
    
    -   Send a test message to verify prompt accuracy.
        
-   Voice Mode:
    
    -   Call the assigned number to test conversational flow.
        

* * *

### **8\. Improving Conversational Flow**

-   Adjust the assistant’s **prompts** or **task-based framework** to address:
    
    -   Qualifying questions.
        
    -   Appointment scheduling details.
        
    -   Casual language improvements (e.g., idiomatic phrases like “get the ball rolling”).
        

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### **9\. Next Steps**

-   Integrate calendars into the assistant to provide real-time appointment scheduling (covered in the next tutorial).
    
-   Explore advanced tools to enhance workflows, such as CRM integration or dynamic data retrieval.