---
title: "Knowledgebase (Chat)"
description: "Setting Up and Using Knowledge Base in your AI Workspace"
url: https://support.agentsuite.ai/en/articles/19-knowledgebase-chat
collection: "Learning the Software -Beginner"
updated: 2026-09-10
language: en
---

# Knowledgebase (Chat)

Setting Up and Using Knowledge Base in your AI Workspace

## **Introduction**

This guide walks through how to create and use the Knowledge Base feature in your AI Workspace for **chat assistants only**. If you're building a voice assistant, a separate guide will be available soon. This Knowledge Base is perfect for giving your assistant reliable, company-specific information to pull from in chat interactions.

## **Steps to Create and Use a Knowledge Base**

### **1\. Create a Knowledge Base**

-   Go to the **Knowledge** tab on the left-hand menu.
    
-   Click **New Knowledgebase** in the top right corner.
    
-   Name your Knowledge Base (e.g., “Support KB” or “Plans and Pricing”).
    
-   Click into the Knowledge Base to begin adding data sources.
    

### **2\. Add Data Sources**

You can add information through the following methods:

#### **a. Text Input**

-   Click **Add Data Source > Text**.
    
-   Manually input something like:  
    _“My favorite color is red.”_
    
-   Name the entry (e.g., "Favorite Color").
    

#### **b. FAQs (Recommended)**

-   Click **Add Data Source > FAQs**.
    
-   Add a question and a matching answer. Example:
    
    -   **Q:** "How much does your AI cost?"
        
    -   **A:** "Solopreneur: $74/mo, Agency Starter: $197/mo, Growth Plus: $397/mo, Enterprise: $897/mo."
        
-   Continue adding common questions such as:
    
    -   What’s included in each plan?
        
    -   What’s in your solopreneur plan?
        
    -   What is your enterprise plan?
        
-   This method offers the most consistent responses and is the best way to scale your Knowledge Base quickly.
    

#### **c. File Uploads**

-   Click **Add Data Source > File**.
    
-   Upload documents such as PDFs with service or pricing information.
    
-   The system will automatically chunk and vectorize the content.
    

#### **d. URLs**

-   Click **Add Data Source > URL**.
    
-   Paste in a website link (e.g., [weather.com](https://weather.com/)).
    
-   This adds extra context but may not be as accurate or detailed as other sources.
    

### **3\. Ranking Data Source Types (Best to Least Reliable)**

1.  **FAQs** – Highest accuracy, tailored responses.
    
2.  **Text** – Flexible, good for custom facts or definitions.
    
3.  **File Upload** – Works well for structured documents like service menus.
    
4.  **URL** – Least consistent, best used as a supplemental data source.
    

### **4\. Testing Your Knowledge Base**

-   Click **Test Results** in the top-right of your Knowledge Base.
    
-   Ask test questions like “What is your favorite color?”
    
-   If the match score is 100%, it found an exact match.
    
-   If the match score is low or doesn’t respond well, click the **\+ Add** icon to reinforce that query and improve its match score.
    

### **5\. Updating with Missing Answers**

-   If the assistant can’t answer a question like “What are your plans?”, you can add:
    
    -   Q: What are your plans?
        
    -   A: Solopreneur, Agency Starter, Growth Plus, and Enterprise.
        
-   Repeat this process for each plan overview if the assistant misses any.
    
-   This helps improve retrieval and accuracy for future chats.
    

## **Tips**

-   Use FAQs first—they perform the best in matching real user queries.
    
-   Don’t rely only on URLs—supplement them with text or files.
    
-   Keep answers simple and to the point.
    
-   Test your Knowledge Base regularly to make sure responses are still accurate.