---
title: "Multi-Calendar Booking"
description: "Multi-Calendar Booking: Book Appointments Across Multiple Calendars"
url: https://support.agentsuite.ai/en/articles/188-multi-calendar-booking
collection: "Tool Kit"
updated: 2026-10-15
language: en
---

# Multi-Calendar Booking

Multi-Calendar Booking: Book Appointments Across Multiple Calendars

Multi-calendar booking allows your AI assistant to schedule appointments for different services or team members—all through a single conversation. This is especially valuable for property managers, service businesses, and any team juggling multiple appointment types or staff calendars.

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## **What Is Multi-Calendar Booking?**

Multi-calendar booking lets your assistant:

-   Offer clients options to book with various team members or for different appointment types (like a property showing **and** an applications clerk in the same call or chat)  
    
-   Reference and update each calendar individually, handling rescheduling and cancellations across multiple services  
    

🔄 **Tip:** Your AI can book, reschedule, or cancel across calendars—making complex scheduling easy for your clients and your team.

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## **How to Set Up Multi-Calendar Booking**

### **1\. Prepare Your Assistant & Prompts**

-   **Create or update your assistant** in the builder.  
    
-   In your prompt, clearly list all booking options you want the AI to offer (e.g., “Would you like to book a property showing or a session with the applications clerk?”).  
    
-   Click on Add Snippet (top right hand-side of the main prompt editor) and click on **calendar matrix**.
    

### **2\. Create & Gather Calendar IDs**

-   Navigate to your calendar section and create all needed calendars (e.g., “Property Showing Calendar” and “Applications Clerk Calendar”).  
    
-   After creation, **copy the unique ID** for each calendar—these IDs are crucial for mapping requests to the right calendar.
    

💡**Tip:** These IDs can also be found in the AI Builder Calendar Selector  

### **3\. Connect Calendars to the Assistant**

-   In your assistant builder, go to the calendar section and **add each calendar by its ID**.  
    
-   Resync and confirm each calendar is correctly connected.  
    
-   If the system only shows one calendar selected at a time, know that the AI can still reference multiple calendars by their IDs within its prompt.  
    

### **4\. Add User Detail Collection (Recommended)**

-   Ensure your prompt or flow includes updating the client’s name, email, and phone as they are shared during booking.  
    
-   This ensures each appointment has accurate contact information and improves reliability.  
    

### **5\. Add Calendar Management Tools**

-   At minimum you will need the **Check Availability** and **Book Appointment** Tools.
    
-   To also handle rebooking and rescheduling seamlessly add all Calendar Management Tools.
    

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## **Testing Multi-Calendar Booking**

-   Initiate a test conversation and try booking with different calendars.  
    
-   Have the assistant handle multiple appointments and a cancellation or reschedule to ensure everything works as expected.  
    

💡 **Pro Tip:** If you ever need to adjust calendar options or add new services, simply update the prompt and connect the new calendar ID.