Multi-calendar booking allows your AI assistant to schedule appointments for different services or team members—all through a single conversation. This is especially valuable for property managers, service businesses, and any team juggling multiple appointment types or staff calendars.
Multi-calendar booking lets your assistant:
Offer clients options to book with various team members or for different appointment types (like a property showing and an applications clerk in the same call or chat)
Reference and update each calendar individually, handling rescheduling and cancellations across multiple services
Tip: Your AI can book, reschedule, or cancel across calendars—making complex scheduling easy for your clients and your team.
Create or update your assistant in the builder.
In your prompt, clearly list all booking options you want the AI to offer (e.g., “Would you like to book a property showing or a session with the applications clerk?”).
Click on Add Snippet (top right hand-side of the main prompt editor) and click on calendar matrix.
Navigate to your calendar section and create all needed calendars (e.g., “Property Showing Calendar” and “Applications Clerk Calendar”).
After creation, copy the unique ID for each calendar—these IDs are crucial for mapping requests to the right calendar.
Tip: These IDs can also be found in the AI Builder Calendar Selector
In your assistant builder, go to the calendar section and add each calendar by its ID.
Resync and confirm each calendar is correctly connected.
If the system only shows one calendar selected at a time, know that the AI can still reference multiple calendars by their IDs within its prompt.
Ensure your prompt or flow includes updating the client’s name, email, and phone as they are shared during booking.
This ensures each appointment has accurate contact information and improves reliability.
At minimum you will need the Check Availability and Book Appointment Tools.
To also handle rebooking and rescheduling seamlessly add all Calendar Management Tools.
Initiate a test conversation and try booking with different calendars.
Have the assistant handle multiple appointments and a cancellation or reschedule to ensure everything works as expected.
Pro Tip: If you ever need to adjust calendar options or add new services, simply update the prompt and connect the new calendar ID.
