---
title: "Account Paused"
description: "Why account is paused?"
url: https://support.agentsuite.ai/en/articles/14-account-paused
collection: "Accounts and Billing"
updated: 2026-11-07
language: en
---

# Account Paused

Why account is paused?

Below are the common reasons why an account may be paused, along with instructions on how to resolve each issue:

* * *

**1\. Non-Payment / Failed Billing**

**Reason:**  
This is the most common reason. If your subaccount fails to pay the monthly subscription or your wallet balance runs out, the system may automatically pause your account.

**How to resolve:**  
Ensure your payment method is valid and up-to-date.  
To update your billing information:

-   Go to **Settings > Billing > Payments**
    
-   Enter your current card details  
    

* * *

**2\. Manual Pause by Agency Admin**

**Reason:**  
An account may be manually paused by an admin due to inactivity, a client's request, or pending system updates.

Please note that account pauses are generally limited to one month, depending on the reason for the request and management approval.

**How to resolve:**  
Reach out to **Agent Suite Support** for assistance:

-   Use the **chat widget** on the platform, or
    
-   Email us at **support@agentsuite.ai** or **billing@agentsuite.ai**